Getting help is easy at Allstream. We value your business and understand that your telecommunication services are an important asset when it comes to the success of your business.
Visit our online knowledge base at support.allstream.com for self-service answers to common questions, regulatory information, and more.
Customer Service
Our Customer Service Team is here to assist you with account and billing information, online account access, service inquiries, adding or disconnecting a service, and general customer support.
Phone: 1-888-288-2273
Email: CanCustomerService@allstream.com
Customer Repair
The Customer Repair Centre (CRC) should be contacted for an immediate response to any telecom service problem or outage. Our CRC is staffed 24x7x365 in order to provide prompt trouble ticket resolution. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue. Please have that number available should you need to escalate your issue.
Allstream also provides our customers with a self-service customer portal where you can create trouble tickets and track status updates.
Phone: 1-866-282-0111 (service available 24/7)
Unified Communications Repair Call Centre: 1-888-733-5744